I gave a presentation recently where I explained some seemingly confusing concepts in technology to a non-technical crowd.  Sure, I’m a geek, but I empathize with the non-tech crowd, because it seems daily when technology makes me feel inadequate.  This stuff is intimidating -- not just to you, to me too!  I hope you learn something from this 3 minute excerpt of the presentation.  Maybe if  IT professionals can just learn to communicate a bit better, we can bridge that gap between technology, and people like us.